Effective Date: 8 January 2025
At Country Builders (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to protect it. By accessing or using our website www.countrybuilders.com.au (the “Site”), you agree to the terms of this Privacy Policy.
Information We Collect
We may collect and process the following types of personal data:
Communication Information: Any messages or enquiries you send us via email, contact forms, or other communication methods.
Personal Identification Information: This includes your name, email address, phone number, mailing address, and other information you provide when filling out forms or contacting us through the Site.
Payment Information: If you make a purchase or subscribe to our services, we may collect payment-related information such as billing addresses and payment card details (this information is processed securely through third-party payment processors).
Technical Information: We may collect data about how you interact with the Site, such as IP address, browser type, device information, and browsing activity. This is collected using cookies or similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
Provide Services: To deliver the products, services, or information you request from us, including handling inquiries, fulfilling orders, and processing subscriptions.
Improve Our Site: To enhance user experience, monitor website performance, and improve the design and functionality of the Site.
Marketing: With your consent, we may send you promotional materials, newsletters, or updates about our services that may be of interest to you. You can opt-out of these communications at any time.
Customer Support: To respond to your questions, provide support, and resolve any issues related to our services.
How We Protect Your Information
We take the security of your personal information seriously and employ industry-standard practices to safeguard it. These include:
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Data Encryption: We use encryption methods, such as Secure Sockets Layer (SSL), to protect sensitive data transmitted through the Site.
Access Controls: We limit access to personal data to employees, contractors, and third-party service providers who require the information to perform their duties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on the Site. Cookies are small text files that are stored on your device and help us analyse how you use the Site. This allows us to tailor the content to your preferences and understand how users interact with our Site.
You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of the Site.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Service Providers: We may share your information with third-party service providers who assist with website hosting, payment processing, marketing, and customer support.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a court order, subpoena, or government inquiry.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain it.
Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
To exercise these rights, please contact us at admin@countrybuilders.com.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updated Privacy Policy on this page with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights under this policy, please contact us at:
Country Builders
3/7 Sleigh Place, Hume ACT 2620
Email: admin@countrybuilders.com.au
Phone: 02 6297 0100
Website: countrybuilders.com.au